While every business has unique processes, they all start with a common goal – to deliver high-quality, repeatable results as efficiently as possible. However, as policies change, resources turn over, technology is enhanced, and services are added, existing processes become less viable over time. Achieving and maintaining excellent performance requires an approach that supports continuous process improvement and optimization.
Clerestory's approach to process improvement has helped businesses in various industries to boost quality, speed cycle times and reduce costs. Our experts work collaboratively with clients to quickly identify the excess steps, unnecessary approvals, exceptions, and workarounds that prevent progress. Then, working together, we rapidly reengineer core business processes so that teams can do their jobs faster, smarter and more easily. We call it Rapid Process RedesignTM. The end result? Better business performance overall.
As businesses evolve, signs of process weakness are common. Higher processing costs, more frequent quality issues, mistakes, delays, workarounds and frequent exception handling are all signs that a process is due for tune-up. A careful study of your business processes will help you close the gap between what processes are currently delivering and what they must consistently deliver.
Processes are only as good as your ability to repeatedly execute them. Process Documentation – from Workflows to Standard Operating Procedures – is a key component of preparing your resources to deliver time and again. They provide clear ways to communicate expectations, support training and build a foundation for continuous monitoring and improvement.
Almost all business change requires process development. New initiatives, technologies, and resources require work to be done in new ways. Clerestory’s focus, as always, is on making sure the right work is being done by the right people in the most effective way possible, and that you are getting the most value from your resources.
When existing processes are no longer the best approach to meeting your objectives, they must be reengineered to keep pace with change and create opportunities for improved results. Clerestory’s Business Process Reengineering Method has helped teams in various functional areas to reengineer processes that are impacting speed, cost and quality.
Clerestory’s Process Monitoring helps to ensure that today’s results contribute to ongoing success. Process Monitoring builds proactive tools into processes to allow for continual checks of progress and the quality of results. Clerestory understands the need to get the most out of your processes and can help you build systematic reviews into your core business processes.
Clerestory’s success in Business Process Management has come from years of helping leading organizations make their processes work for them. Is it time you grow your staff’s abilities and bring some of this experience and insight in-house? If you're serious about continuous improvement, let Clerestory teach your team how to differentiate between effective and ineffective processes and then go after improvements that make a difference.