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Change Management | Operations Excellence

Creating independence by building a client’s change management muscle

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Just because something is daunting doesn’t mean it isn’t doable. 

A multibillion-dollar leader in nitrogen-based product manufacturing had plants and distribution centers in the United States, Canada, and the UK.  Experiencing mixed success with the rollout of new initiatives, system go-lives, and organization changes, the global agribusiness recognized a need for professional change management.  Three thousand employees adopting Change Management seemed daunting to Senior Leadership, but they were committed to improving the ease and uniformity of operations.  The client partnered with Clerestory to ensure the strategic initiative’s success and build internal Change Management capabilities for the future.    

The client chose Clerestory because of the variety of ways that the firm participates in change management initiatives.  We can teach EMBED℠our proven Change Management methodology in a classroom setting.  We also welcome client members as working participants on our Change Management teams. Don’t have the right resources available?  Clerestory will be responsible for all Change Management activities.

To achieve our client’s ambitious goals, we needed to customize change management roles, tools, processes, and language to make it uniquely their own.  Achievable, sustainable, and organized change was the goal.  Training for leaders and their teams would prepare them to adopt standard change management techniques and tools.  Building our partner’s internal change management skills would increase their long-term resilience to marketplace fluctuations.

We always apply our proven approach to help our clients manage change in an organized and non disruptive way.  Every Clerestory project is a custom project.  We listened to senior management to understand and document their vision for an in-house Change Management function.  Taking stock of available resources and clearly defining the launch process helped to frame the effort.  Once proposed staffing was known we documented the implementation strategy for tier-one Change Agents.  Then we built and tested the tools that would support successful execution in specific client-specific situations. 

Clerestory’s experience provided the critical thinking and communication skills to make the hand-off and adoption of customized change management operations possible.  Strong communication and comprehensive change management principles enabled our client to establish change management processes globally.  With our assistance, our client had a scalable, custom toolkit for large and small initiatives.  To unify the company culture, we produced promotional and educational videos for trainers and stakeholders to leverage.  Leaders fulfilling the roles of Change Agents learned the new methodology, and facilitators prepared for the future.  Clerestory’s job wasn’t complete until we created independence and built our client’s change management muscle.  

The greatest benefit our partner experienced was the company-wide confidence boost that came from collaboratively developing and taking ownership of a new way of working.  This victory was culture building.  It established and promoted a uniform vision and approach to communication and change management.  Nothing increases stakeholder engagement as quickly as the shared experience of aligning people and processes to deliver a successful program. 

Nothing makes Clerestory happier than making that happen.

Employees impacted by program – across 20+ locations, in 3 countries

“Excellent work!  Thanks for your continued effort on our project.  I do not doubt that we are in a better place because of you and your team.  Looking forward to my project managers having a chance to learn from you!”

Senior Project Manager

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Sachin Master

Supply Chain Leader, Operations Expert, Program Manager

Sachin is a Senior Vice President at Clerestory Consulting with over 20 years of leadership experience in both industry and consulting.  Sachin serves as a trusted advisor to his executive-level clients and helps them deliver on strategic, operational, and technology transformations.  He leads blended client/consultant teams to provide a big-picture perspective and foster a collaborative partnership between stakeholders.  Prior to joining Clerestory, Sachin earned an MBA, deployed enterprise-wide solutions, and implemented customer-centric strategies.  Sachin has experience in manufacturing, logistics, insurance, healthcare, professional services, and high-tech (hardware and software) industries.  Sachin is known for his holistic approach to problem-solving and his direct communication style.

Maura Halbach

Inspirational Coach, Problem-Solver, Change-Maker

Maura is a Senior Vice President at Clerestory.  Since the firm began two decades ago, Maura has been a cultural standard-bearer and developer of consultants.  Maura has led transformative client engagements in the manufacturing, financial services, property management, and healthcare industries.  Maura has contributed to Clerestory’s change methodology EMBEDSM and helps clients develop a greater capacity for change.  She consistently drives sustainable results in operations excellence, organization design, and technology implementation.  Clients value Maura’s ability to unite an organizations’ employees around a shared vision to develop internal change agents.  She is highly effective at creating enthusiastic participation and meaningful collaboration.

Michelle Kerr

Trusted Advisor, Organization Designer, Change Leader

Michelle is a Co-founder and Principal of Clerestory.  She became a consultant after working in industry and completing an advanced degree in Organization Design.  Over the last 25 years, she has earned a reputation as an authority in the fields of organization design, executive project management, and HR process design.  Michelle has led numerous efforts for global companies aligning corporate strategy with investments in technology and human capital.  She has continuously improved Clerestory’s change methodology EMBEDSM and applies it to help clients with large scale transformation.  Her clients trust her to quickly adapt to fast-changing project needs.  Michelle generates tremendous client value and inspires innovation.

John Wick

Client Advisor, Fact-finder, CFO, CPA

John is a Co-founder and Principal of Clerestory.  He is a CPA by training and has over 30 years of experience leading consulting engagements in the insurance, financial services, pharmaceutical, and distribution industries.  A skilled Program Manager, John is sought after for his expertise in implementing process and technology solutions with a focus on the top line.  His clients appreciate his ownership of P&L and his deep understanding of financial processes, including financial/information technology audit concepts.  Clients view John as a thoughtful listener and an inquisitive and thorough problem solver.

Linda Toops

Leader, Mentor, Business Builder

Linda is the founder and Managing Principal of Clerestory and has more than 35 years of consulting experience.  Throughout her career, she has applied her expertise by developing high-performing teams, delivering business value, and leading companies from vision through execution.  Her bias for clear communication and processes that put people first have become values that Clerestory consultants bring to every client project.  In her role as Managing Principal, Linda is responsible for the firm’s strategy for client and staff growth.

Clerestory's Change Management Principles
  1. A clear vision and the right sponsorship enables change.
  2. Reasons for change should be fact-based and clear.
  3. People support what they create.
  4. People need to change the way they work.
  5. Deliberate communication makes change sustainable.