After training is delivered, user adoption is measured to determine how well the new systems and processes are being used. Learning assessments are used to formally judge the quality of a student’s performance tied directly to the training course objectives. Clerestory uses a number of techniques to perform learning assessments including interviews, feedback forms, surveys, focus groups, and process reviews.
During the training period, we augment the Learning Assessments with process reviews, training tracking, training session feedback, and learning milestones that track how well training is going, how well users are adopting the new processes and systems, and how prepared the site is for change. Measurement results are used by the core team and the site leadership to adjust their approaches to ensure that go-live will be a success.
After go-live, process reviews, learning objectives, and core team exit criteria are used to determine adoption levels. The results of these measurements are used to develop plans to increase user adoption at the site (e.g., additional training, on-site support) as well as to adjust the plans for change management activities at future sites.
For additional information on our Learning Assessment Method, Contact Us.