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Change Management Principle #1: A clear vision and the right sponsorship enable change

Video

Change Management Principle #2: Reasons for change must be fact-based and clear

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Change Management Principle #3: People support what they create

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Change Management Principle #4: People need to change the way they work

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Why process matters in change

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How change managers make system integration more effective

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Why communications programs matter

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How change management improves operations

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Change Management Principle #5: Deliberate communication leads to sustainable change

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Introduction to the Clerestory Change Management Principles

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Evanston, IL 60201
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Clerestory Consulting joined EY People Advisory Services (PAS) on December 17, 2021. The information on this site is accurate through December 17, 2021. It has not been updated to reflect the transaction.

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Sachin Master

Supply Chain Leader, Operations Expert, Program Manager

Sachin is a Senior Vice President at Clerestory Consulting with over 20 years of leadership experience in both industry and consulting.  Sachin serves as a trusted advisor to his executive-level clients and helps them deliver on strategic, operational, and technology transformations.  He leads blended client/consultant teams to provide a big-picture perspective and foster a collaborative partnership between stakeholders.  Prior to joining Clerestory, Sachin earned an MBA, deployed enterprise-wide solutions, and implemented customer-centric strategies.  Sachin has experience in manufacturing, logistics, insurance, healthcare, professional services, and high-tech (hardware and software) industries.  Sachin is known for his holistic approach to problem-solving and his direct communication style.

Maura Halbach

Inspirational Coach, Problem-Solver, Change-Maker

Maura is a Senior Vice President at Clerestory.  Since the firm began two decades ago, Maura has been a cultural standard-bearer and developer of consultants.  Maura has led transformative client engagements in the manufacturing, financial services, property management, and healthcare industries.  Maura has contributed to Clerestory’s change methodology EMBEDSM and helps clients develop a greater capacity for change.  She consistently drives sustainable results in operations excellence, organization design, and technology implementation.  Clients value Maura’s ability to unite an organizations’ employees around a shared vision to develop internal change agents.  She is highly effective at creating enthusiastic participation and meaningful collaboration.

Michelle Kerr

Trusted Advisor, Organization Designer, Change Leader

Michelle is a Co-founder and Principal of Clerestory.  She became a consultant after working in industry and completing an advanced degree in Organization Design.  Over the last 25 years, she has earned a reputation as an authority in the fields of organization design, executive project management, and HR process design.  Michelle has led numerous efforts for global companies aligning corporate strategy with investments in technology and human capital.  She has continuously improved Clerestory’s change methodology EMBEDSM and applies it to help clients with large scale transformation.  Her clients trust her to quickly adapt to fast-changing project needs.  Michelle generates tremendous client value and inspires innovation.

John Wick

Client Advisor, Fact-finder, CFO, CPA

John is a Co-founder and Principal of Clerestory.  He is a CPA by training and has over 30 years of experience leading consulting engagements in the insurance, financial services, pharmaceutical, and distribution industries.  A skilled Program Manager, John is sought after for his expertise in implementing process and technology solutions with a focus on the top line.  His clients appreciate his ownership of P&L and his deep understanding of financial processes, including financial/information technology audit concepts.  Clients view John as a thoughtful listener and an inquisitive and thorough problem solver.

Linda Toops

Leader, Mentor, Business Builder

Linda is the founder and Managing Principal of Clerestory and has more than 35 years of consulting experience.  Throughout her career, she has applied her expertise by developing high-performing teams, delivering business value, and leading companies from vision through execution.  Her bias for clear communication and processes that put people first have become values that Clerestory consultants bring to every client project.  In her role as Managing Principal, Linda is responsible for the firm’s strategy for client and staff growth.

Clerestory's Change Management Principles
  1. A clear vision and the right sponsorship enables change.
  2. Reasons for change should be fact-based and clear.
  3. People support what they create.
  4. People need to change the way they work.
  5. Deliberate communication makes change sustainable.