ERP Change Management

Are your people prepared for your SAP, Oracle, or Microsoft Dynamics implementation?

ERP implementations don’t have to be intimidating

Installing software is an easy task for an IT organization.  So, why does ERP strike fear into the hearts of so many?  Why are the stories of ERP failures legendary?

People. It’s the human element that makes ERP implementations challenging.

It’s one thing for organizations to readily acknowledge that the implementation will affect offices, departments, and geographies, but it’s another to be properly prepared.  Those offices and departments are full of people who already know how to do their jobs.  People who use a legacy system without even thinking about it.  People who believe everything is fine just the way it is.

If people didn’t have to use the software, implementation would be a piece of cake.

Average dollars spent per user in an ERP Implementation

‘The ERP Cost and Budget Guide’ ERP Focus, March 2019

Managing change is about managing people

Transitioning people to new ways of working can be complicated.  Only by arming those expected to adopt an ERP system with effective processes can you expect to yield the intended results.  To reduce costs, improve productivity, and increase profitability, your company needs to agree on these three things:

Top management must provide full support and commitment.  An ERP implementation shouldn’t be one of a multitude of priorities.

Management must ensure that plans are communicated and understood by the entire company. People can’t accept what they don’t understand.

The company must provide adequate training to all users for processes, functions, and redefined roles.

Nothing streamlines an ERP implementation like change management

System Integrators often oversimplify the extent to which the work will change and the difficulty of the transition for people. They hope resistance will go away, but resistance is natural and can wreak havoc if it isn’t proactively addressed.  Clerestory knows that successful ERP transformations are the result of giving equal consideration to people, process, and technology.  We expect resistance, prepare for it, and manage it to minimize risk and accelerate adoption.

Our change methodology allows us to introduce proven techniques that establish best practices throughout an organization.  Our partners choose us because ultimately they want their ERP investment to increase the efficiency of teams, improve overall business performance, and maximize stakeholder satisfaction. 

 “Change management is not a phase.  Success happens when change management and project management are equal partners, with activities woven together from beginning to end.”

Sachin Master

Senior Vice President, Clerestory

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